1. Where can I get an ID-card?
   To get an ID-card or identity card, you have to submit an application to the Citizenship and Migration Bureau of the Police and Border Guard Board. For more information, see www.politsei.ee.
2. My ID-card certificates are not valid (are expired, suspended or annulled). How can I get new ones?
   You can check the validity of your ID-card certificates and renew them at www.sk.ee/id-kontroll. For that, you need a computer with an ID-card reader and Internet connection, an ID-card and its PIN codes.
   If you do not have a card reader, Internet connection or PIN codes, or you have suspended your ID-card certificates, the certificates can be renewed at:
   - a bank office;
   - an office of the Citizenship and Migration Bureau of the Police and Border Guard Board.
   ID card holders whose certificates expire in less than 105 days or whose certificates have already expired, and whose certificates have not been suspended or annulled, can update their certificates free of charge. Customer service assistants help to do this in the offices of the Citizenship and Migration Bureau and client service stations providing additional ID-card services.
   
3. I have lost/forgotten my PIN-codes. How can I get new ones?
   From the Citizenship and Migration Bureau or a bank office offering ID-card follow up service free of charge; from SEB or Swedbank offices it is possible to get a new PIN-envelope for 1,92 euros.
4. Is it possible to vote with Digi-ID?
   Yes.

Chip card reader and ID software

1. I do not have a computer with Internet connection and card reader, how can I e-vote?
   It is possible to vote at public Internet access points equipped with computers that have ID-card readers. To avoid the risks related to the security of the computer, a computer which belongs to the voter personally or to a reliable administrator should be used for e-voting.
2. I don’t have a chip card reader. Where can I get one?
   You can get an ID-card reader from your bank office or a computer shop. When the card reader has been connected to the computer, it is necessary to install ID software.
3. here can I get ID-software?
   To download the software, go to https://installer.id.ee and follow the instructions there.

1. Is it possible to vote with Mobile-ID?
   Yes.
   MTo get a Mobile-ID SIM card, you have to make a service agreement at your mobile operator. From 1 February 2011, an electronic application for Mobile-ID certificates with state guarantee has to be submitted at the Police and Border Guard Board web page.

   Current users of Mobile-ID who wish to e-vote at the elections must renew their Mobile-ID certificates at the Police and Border Guard Board web page from 1 February; they do not need new SIM cards.

2. Is it possible to vote with a mobile phone, without using a computer?
   It is not possible to e-vote with a mobile phone only, a computer with Internet connection is also necessary. But Mobile-ID can be used for identifying a person and giving a digital signature.

Other IT issues

1. How can I make sure that I am on the correct web page and using the correct voter application?
   Please type in the web address http://www.valimised.ee yourself with your own hand and do not click on links of random web pages that kindly offer to direct you to e-voting.
   A detailed instruction for checking the integrity of the web server and voter applications has been published on this web page (in Estonian).
2. How safe is e-voting and how is it done?
   You can find lots of information about that at the web page of the National Electoral Committee.
3. When I give a digital signature to confirm my e-vote, I am not offered the possibility to see the signed document as usual. Why?
   An exception has been made for e-voting that the result of signing cannot be downloaded. The voter signs a secret (encrypted) vote, and it is not possible to see its contents because there is no program that can handle the byte chain created at encrypting. Only the National Electoral Committee has the program that opens the e-votes on the evening of the election day. But before opening the e-votes are made anonymous, i.e. digital signatures are removed from the encrypted votes, so that it would be impossible to find out for whom the voter voted.

Other issues

1. Is it necessary to order an electronic voter card for e-voting?
   No. E-voting does not require the existence of electronic voter card. If you vote at the polling division, it is not necessary to take the paper voter card with you either. The purpose of a voter card is to inform the voter of the coming elections and different ways and times of voting.