1. Can I use mobiil-ID service for electronic voting?
   No, not yet. According to the electoral law voters will have a choice of using Mobiil-ID service in 2011.
2. Where can I get an ID-card?
   In order to be issued an ID-card or an identity document, an application must be submitted to the Citizenship and Migration Board (CMB). Cf. www.pass.ee.
3. I have lost my PIN-codes. Where can I get new ones?
   PIN-envelopes are available at the offices of the Citizenship and Migration Board and in the SEB or Swedbank offices for EEK 30.
4. How can I check the validity of my ID-card or its certificate?
   You can verify the validity of your ID-card on the Citizenship and Migration Board web page ot at www.sk.ee/id-kontroll. The latter requires a computer with a chip card reader, an ID-card and its PIN codes.
   It is also possible to send a request to the certificates folder at ldap://ldap.sk.ee. A personal identification code is required when sending a request. If you can find yourself from the folder, your certificates are valid.
5. My certificates are not valid (they have expired, I have suspended or annulled them) Where can I get new ones?
   Expired certificates can be renewed in the following client service stations. If the certificates will expire in less than 105 days, they are renewed free of charge.

Chip card reader and its software

1. I don't have a computer with card reader and Internet connection. How can I vote electronically?
   You may vote electronically from public Internet access points.
2. I don't have a chip card reader. Where can I get one?
   In principle, almost every card reader available in Estonia will function with an ID-card. Ask from your nearest computer outlet.
3. Where can I get ID-card software?
   The best way to install software is to visit http://installer.id.ee, which always has the latest version of software.

Other IT issues

1. Isn't the downloading and starting of the voter application EXE version a bigger security risk than the starting of ActiveX?
   No, as these are similar programs. The existence of the voter application in the computer of the voter is necessary for choosing a candidate and encrypting the vote before sending it off.
   Windows XP and 2000 protect users with lower rights from excessively easy start-up of programs originating from the Internet.
2. How can I make sure that I am on the correct web page and am using the correct voter application?
   Please type in the address: http://www.valimised.ee manually and do not click on links on random web pages which kindly offer to direct you to e-voting.
3. How safe is e-voting and how to proceed with it?
   You can find more information at www.vvk.ee (in Estonian).

Please do not hesitate to ask for more information!