1. Voter application closes prematurely. Why?

If the voter application closes by itself after being launched, the problem can lie in the computer settings, which restrict the use of the voter application. One such setting is the option to detect proxy settings. The voter application is built to work for users who use proxy servers as well. To enable the voter application to detect proxy settings, the option of user identification should be turned on.

2. Why can’t I find the i-voting verification app in a mobile app store?

The i-voting verification app uses TLS 1.3. security protocol. TLS 1.2 security protocol is no longer supported because it is not considered secure. We recommend updating the software in your phone because older phones sadly do not support the TLS 1.3. protocol. 

The i-voting verification app has the following minimum requirements:

• iOS version 15.6
• Android 11.0 
   

3. The voter application displays error message 0x6-23. What went wrong?

If the error message 0x6-23 is displayed, your i-vote has reached the i-ballot box. You can check this by i-voting again – the voter application will show that you have already i-voted.

Most probably the reason for the error message is that your computer has not been set to update the time automatically, and the computer clock is slightly behind the actual time. Even a 5-second difference can cause a problem.

The validity of ID-card certificates is calculated according to the actual time, and this cannot be in the past. Automatic daylight saving time adjustment must be switched on. If daylight saving time has been set manually, the time in the system is wrong.

Adjust the time settings of your computer so that the time would be updated automatically, and try again. The error message will not be shown then and, when you will have cast your i-vote, the voter application will display you the QR-code, which you can use to verify the arrival of your i-vote with the help of a smart device, if you wish.

4. How can I be sure that I am on the right web page and use the correct voter application? 

When you start voting, please type the address https://www.valimised.ee yourself, and do not click on links of random web pages that kindly offer to take you to i-voting.

5. Why can’t I download Windows voter application in my work computer? 

The reason may be that for security considerations, your agency or company has prohibited downloading *.exe files in your work computer. Ask for details from the IT specialist of your agency or company.

6. Why is it possible to change my vote at i-voting, but not at voting with a ballot paper? 

The possibility of changing one’s vote is necessary for ensuring the free will of the voter. The possibility of changing protects the voter against influencing of their voting preferences. Influencing would not be effective because the voter can change their decision later either electronically or with a ballot paper in the polling place. 
In the judgment made in 2005, the Supreme Court of Estonia has said the following: “It is clear that in the case of electronic voting in an uncontrolled medium, that is via Internet outside a polling division, it is more difficult for the state to guarantee that voting is free of external influence and secret./../ The Chamber is of the opinion that the possibility to change one’s electronic vote is necessary for guaranteeing the freedom of elections and secrecy of voting.

7. Why is the time for checking of an i-vote restricted to 30 minutes?

The purpose of the QR-code is to give the voter a possibility to check immediately after voting whether their i-vote has reached the i-ballot box. 30-minute restriction is a precautionary measure to ensure the secrecy of voting. It means that even if somebody photographs this code or forwards it somewhere, nobody else can use it see the voter’s decision.

The i-vote is essentially a digitally signed document, and nobody can ever change that specific vote in any way. If the voter feels that they were not free when casting their vote, they can annul their i-vote by voting again online or by a paper ballot at a polling place.

8. What to do when the virus protection program on my device sees the voter application as a threat and moves it to quarantine?

Although producers of virus protection programs have been notified, and they have been asked to categorise the voter application among allowed applications, some virus protection programs may hinder the opening of the voter application on a device. To solve the problem, please update your virus protection software. If this does not help, include the voter application among exceptions in your virus protection program. If this does not help either, please disable your virus protection program for the time when you are e-voting, or e-vote on another device.

9. I voted at the polling place and later I also voted online at home. How is it possible?
After the end of the online voting or i-voting period (on Saturday at 8 p.m.), the State Electoral Office annuls the repeated i-votes. The last i-vote cast by the voter will count. Then the list of i-voters will be downloaded into the election information system.

Before the counting of i-votes on the evening of election day, the State Electoral Office annuls the i-votes of voters who have voted by paper ballot at a polling place. If the voter has cast their vote both online and by a paper ballot at a polling place, the vote cast on a paper ballot will count.

Annulment of i-votes cast by the voters who also voted on paper can take place only after the voting at polling places has ended. The list of voters who have cast their votes both on paper and online is then extracted from the election information system. On the basis of this list, the i-votes of the voters who also voted by paper ballot at a polling place are annulled.